Site policy · Updated 1 September 2026
Cookie Policy
1. What cookies are
Cookies are small text files placed on a browser by a website. They can remember a setting, support a session or help a site understand broad usage. Trelvon keeps cookie use limited and does not use cookies to create a personal profile for advertising.
2. Session cookies
Session cookies support basic navigation and normally expire when the browser closes. They are used for temporary state rather than long-term recognition. Blocking them may affect some interactive features.
3. Preference cookies
A preference cookie may remember whether a visitor has made a cookie choice. It can remain for up to 12 months. It contains a choice, not the contents of a form or a health profile.
4. Analytics
Optional analytics cookies may be placed only after consent. Their purpose is to understand broad page use, such as which articles are visited and whether pages load correctly. Analytics records are retained for up to 13 months.
5. Your choices
You can accept, reject or revisit optional choices through your browser settings. Deleting cookies does not necessarily withdraw a record already held by a supplier, so contact [email protected] if you need assistance.
6. Third parties
Embedded services, such as a map on our contact page, may set their own cookies when loaded. Their practices are described in their own privacy material. Trelvon does not control third-party cookies.
7. Retention and security
We review cookie settings at least annually and maintain a record of the consent configuration for up to 24 months. Access to administrative records is limited to people who need it for site operations.
8. International processing
Some technology providers may operate internationally. Where applicable, contracts and recognised transfer safeguards are used. Readers may ask for a current supplier summary through our contact channel.
9. Accessibility
Cookie choices should remain usable with keyboard navigation and common assistive technology. If a banner or preference control creates a barrier, please tell us what happened and which device you used.
10. Changes and contact
This policy was first published on 1 September 2026 and reviewed on 9 September 2026. Questions can be sent to [email protected] or 29 Broadgate, Coventry CV1 1AA. Office hours are Mon–Fri 9:00 AM – 5:00 PM GMT.
8. Cookie register
The consent record may use a first-party cookie named trelvon_cookie_consent, normally lasting up to 12 months. A temporary session identifier may be used while a page interaction is open and normally expires when the browser closes. If analytics is enabled, a provider may set measurement cookies with lifespans configured by that provider, commonly up to 13 months.
- a. Essential state supports navigation and consent handling.
- b. Preference state remembers a selected display or consent choice.
- c. Optional analytics measures broad traffic patterns rather than the contents of messages.
9. Managing consent
You can change your choice through the cookie controls presented on the website or by deleting cookies in your browser. Browser settings differ, so consult the help material for your browser if you need step-by-step instructions. Rejecting optional cookies should not prevent access to ordinary editorial pages.
A withdrawal applies going forward and may not remove information already processed by a supplier. For assistance with a consent record, email [email protected] and include the approximate date and browser used, without sending unnecessary personal details.
10. Third-party services and transfers
The embedded map on the contact page is supplied by Google Maps and may load third-party resources when the embed is viewed. Fonts, hosting, security and optional analytics may also involve service providers operating under their own technical cookie settings. Their names, regions and retention periods can change as the service is maintained.
Where a provider processes information outside the UK, Trelvon relies on a lawful transfer mechanism and reviews the provider’s privacy documentation. Third-party cookies remain subject to the provider’s controls and policies.
11. Review history and contact
This policy was reviewed on 1 September 2026 to clarify cookie names, categories, lifespans and consent choices. We intend to review it at least annually and after material changes to the website or its suppliers. Material revisions will be identified by date on this page.
Questions about cookies can be sent to [email protected] or Trelvon Health Ltd, 29 Broadgate, Coventry CV1 1AA, telephone 024 7946 1414. We aim to acknowledge a cookie enquiry within five working days and provide a fuller response within 30 days where technical records are needed.
11. Cookie register and lifespans
The consent record may use a first-party cookie named trelvon_cookie_consent for up to 12 months. A temporary session identifier may expire when the browser closes, while an optional analytics identifier may remain for up to 13 months where consent has been provided. Names and settings can change when technical suppliers update their implementation, so the purpose and category are more reliable than a name alone.
Preference storage records a selected choice rather than the contents of a form or a personal profile. Optional analytics is intended to show broad patterns such as page views and loading performance. It is not used to create an advertising profile by Trelvon.
12. Withdrawal, suppliers and transfers
You can reject or withdraw optional storage through the cookie controls or your browser settings. Withdrawal applies going forward and may not erase information already processed by a supplier, so contact [email protected] if you need help with a particular record. Necessary storage may continue where it supports security, consent handling or a service requested by the visitor.
Hosting, consent management, analytics, security, email and embedded map providers may process technical information under their own contractual controls. Some providers may operate outside the United Kingdom; where that occurs, Trelvon seeks an adequacy decision or appropriate contractual safeguards. Provider arrangements are reviewed when services change.
13. Review history and complaints
This policy was reviewed on 1 September 2026. The review clarified cookie categories, example names, retention periods, consent withdrawal and international processing. Future material changes will be recorded with a date and concise summary.
Cookie questions can be sent to Trelvon Health Ltd, 29 Broadgate, Coventry CV1 1AA, telephone 024 7946 1414 or [email protected]. We aim to acknowledge a message within five working days and provide a substantive response within 30 days where supplier records or technical testing are required.